Interviews - Shucking a lot of oysters to find the pearl?

It was my first start up experience, The fifth person to join. I was working for this company called NetQuest (Now called Aditi) founded by an ex Micro-softie.. Being part of Senior leadership, I was coached by him extensively that we needed to hire for potential and not for skills. We had an elaborate interview process and at any round in the process, if somebody objects, the  person is dropped. No exceptions ! Also, we had a list of the Microsoft questions (for example Why are manholes round ?) to identify the folks with "Out of the box" thinking. My mentor, instilled into me this approach deeply so that it became my default interview process. This helped me immensely  in my career as my success is mainly based on finding the right folks to work for me !

Read on to see how this simple technique can help you find and built sustainable productive teams....

Hire Employees for their potential and consultants for their skills !

Slow and steady does win the race in business afterall !

When I heard the story of the The Tortoise and the Hare for the first time, I was filled with questions. Why did the hare stop to take rest? Tortoise are so slow that even if the Hare slept for hours, it still could not win the race etc. All very logical questions and concerns in my kids mind. My father used to have a tough time trying to explain the concepts and convince my "scientific" mind to see the message behind the story and understand what it truly means.

Growing up and struggling to survive in the business world, I always felt that the hares won all the time. The person who can talk smoother, Dress better and network quicker won. The only thing I could do was to work twice as hard to make up for the lack of proficiencies in these departments ! Wallowing in self pity, I was slow to notice that folks who went up too quickly sometime crashed and burned even more quickly. There seems to be some natural force which balanced the inequality. Not all the time I admit (I have seen too many people in leadership roles with absolutely no skills) but enough to make me believe. Also, I noticed that some of the so called "hares" where really smart tortoise who were slow and steady - But too quick by my standards !! It was my short sighted views that labelled them as flighty hares !!

Super Nanny Tips for Managing your team

One of the shows I watch on TV is the Super Nanny and I cannot compliment it enough for the information and tips the shows provides. More importantly, it is a two in one – Tips for managing your children which can also be applied to managing your team – After all to maximize your team productivity and to minimize the Tylenol you take for your headaches, treating your team like you children does make logical sense !

So let us examine some of the key concepts of the show and see how it applies to your team

Difference between Lifting and Holding

The man sits on a tall chair. A pure white cat on his lap. His jeweled fingers gently strokes the cat and he says " I love you man"... The crowd roars its approval. Once again, Ceelo Green has the "The Voice" audience eating out of his hands. Almost a caricature of himself, the "Lady Killer" hides the "Singer-writer-producers-entertainment personality -actor- entrepreneur- mentor" that he really is. I was absolutely fascinated by his persona and the way he chose the right words to create the right impact in all situations.

Over the weekend, I was catching up with my reading and was struck by one of the quotes associated to him "There is a difference between lifting something up and holding something up. There is two different degrees of strength" (Article in Fast Company).

That was profound and something which I experienced very early in my professional life. It was my first start up  - A young "hip" company in Bangalore creating a stir among the young employees by introducing free beer during TGIF (Thank god it is Friday). I was the fifth person to join the company (After a very interesting interview process) and when I left it 12 months later there were 162 of us and the company was doing great. As I was leaving my mentor and the CEO of the company told me that there were some people who are good at starting things and some good at maintaining things. He said I belonged to the former group and wished me the very best. (He was and is one of the best mentors I ever had. Absolutely brilliant !)

Year went by and I slowly realized that he was right. I have this passion to build stuff, solve new problems, do things which people think are "undoable". But as soon as the heavy lifting was over, I started getting restless and wanted a change of pace. So when I was reading Ceelo Green words, I was reminded again of that day. Even though it was hard to take it (Being told that you were not good at something), I now realize he was actually pointing to my strength ! Two more start ups later, his words resonate...

What kind of person are you? The builder or the sustainer? Let me know...

Raghavan (Raj) Rajendran

Data Mining to Target your habits !

I just finished reading the book "The Power of Habit" by Charles Duhigg ( A must read for everybody in my opinion. But more about that in a later post). There is an interesting anecdote in the book about how the giant retail store Target performs data mining that I wanted to share with you..

It starts with the Marketing team wanting to market to parents before their babies arrived. The data mining teams gets to work and comes up with an algorithm (Habits like buying lot of unscented lotions as well as increased purchase of vitamins  etc.) and Coupons started to be sent to families where there was somebody pregnant. Everything is fine till an irate father walked into the local store and complains that Target was sending his high school daughter coupons for baby cloths and cribs ! He was worried that Target was encouraging his daughter to be come pregnant ! The manager apologizes profusely and cools down the man. The manager call the man back a few days to make sure he was okay. The father confesses that his daughter had spoken to him and she was actually pregnant and due in Aug !

Just imagine what happened. A person who lives with his daughter 24x7 has no clue that she is pregnant  while a machine sitting thousand of miles away could figure that out.

So next time you use your frequent buyer card, remember, you are sharing  a lot more information than you think !

Suddenly, privacy is no longer something you can take for granted !!

Raghavan (Raj) Rajendran

Good is the new average !

There is an interesting article in Business Insider  which is based on Seth Godin's view "If You're An Average Worker, You're going straight to the bottom". Interesting read. This one of the lessons I have learnt during my years of working and one I keep preaching to my team members all the time


Right from the school days, I always put in the extra effort to differentiate myself from rest of the students. While working, I spent a lot of time creating my own brand - Hard Work, Good Grasp  of  the problem, Structured thought process, Innovative solutions and successful delivery. In fact, in my first start up I worked in, I was the Mr. Fix It. If there is problem, they would call me to fix. 

So the two takeaways I try to give my team is 

Good is the new Average
Being average is no longer an option. You have to be good. You need to put in the extra effort to make sure you exceed expectations and deliver. Working out the details, Making sure the documents are formatted properly (I hate it when people are too lazy to do a spell check- Takes two minutes !), preparing for the presentations more thoroughly. Small things, which add to separating you from the rest of the team members and helps you leave a very positive impression in the minds of your stakeholders. Try it and see the difference !


Create your own brand
In my view, we sell all the time. Whether it is in our personal life or in the professional work environment. So why not sell ourselves so that our talents are properly understood by the others. If you set you standards higher, you have won half the battle. But if you can "market" your Unique Selling Proposition (USP) - create you own personal brand - you have the magic mix to make sure you are recognized and rewarded for what you do. More on this in a later post...


Read the article and start your journey to being Great. Average is for losers ! 

Raghavan (Raj) Rajendran